If you have any questions or queries on Delivery 

Please do not hesitate to phone us on 0115 8756540

Alternatively Please use our Contact us Page

Or message us on our FACEBOOK PAGE


Cameron House does offer a FREE COLLECTION OPTION from our store

Cameron House





Please put in the notes on the order section of the website that you require to collect your goods and a contact number and we will call you once your items are ready for collection!

Please Note Identification is Required on Collection.


Cameron House has chosen to use Parcel Force to deliver the good's to your home as Parcel Force are one of the leading provider's of time guaranteed deliveries.

Which also includes a fully tracked service to enable you to check the progress of your'e purchase through to the Delivery to your door.

  • We Use My Hermes for Smaller Items , This can be tracked by the customer & will be delivered ( If Goods In Stock ) within 2 to 5 Working Days a signature will always be required as proof of delivery.

  • We also use Royal Mail Second Class Recorded Delivery 

  • Deliveries are made by one deliver person to your door, If bulky or heavy items have been ordered Please Ensure help is on hand to complete the delivery.

  • It is the Customers Responsibility to ensure that the goods fit into your home, And that there is no restricted access.

  • Cameron House as  a company are not responsible for any damage to the goods once the goods have crossed your Threshold.

  • If for any reason the customers fails to accept delivery of any of the goods when they are delivered to the address they will  encure a re-delivery charge and the possibility of storage costs which is £20 per week.

  • Cameron House can only deliver to addresses within mainland England Scotland ( Excluding Highlands & Islands) & Wales for the standard delivery cost. 

  • If you require delivery to Scottish Highlands & Isle's ,Northern Island, Isle Of Man & Isle of Scilly please contact us on 0115 8756540 to obtain quotations.

  • Cameron House DOES NOT currently offer International deliveries including the Channel Isles.

  • We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order.

  • All Prices in our shop & on our website include VAT but exclude delivery prices.

  • Cameron House does not accept Cheques as payment in any circumstances.

  • Delivery estimates are not binding.


  • The Delivery Date is approximate only and can vary. For Items in Stock Please Allow 1-3 Weeks Delivery Time. Any Changes in the Circumstances We Will Contact you.

  • Cameron House will take Back Orders for items that are Out of Stock there is a 50% deposit required if you would like to place an order. Please call us on 0115 8756540 & we will take a telephone payment . This Deposit is non-refundable  3 days after the date of the order & cannot be used against future purchase should the customer change there mind. Please be sure about your order to avoid these charges. the goods will be not be delivered on the delivery date unless payment has cleared & been made in full.

  • Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.

  • If the Buyer fails to take delivery of the Goods or any part of them on the Delivery Date and/or fails to provide any instructions, documents, licences, consents or authorisations required to enable the Goods to be delivered on that date, the Seller shall be entitled upon given written notice to the Buyer to store or arrange for the storage of the Goods and then notwithstanding of these Conditions risk in the Goods shall pass to the Buyer, delivery shall be deemed to have taken place and the Buyer shall pay to the Seller all costs and expenses including storage and insurance charges arising from such failure. The Buyer shall pay to the Seller all costs and expenses for any subsequent delivery.

  • The Buyer can cancel an order, for a full refund, at anytime prior to the point when the Buyer has agreed delivery arrangements with the Seller or the Seller's agents.

  • Where an order is cancelled by the Buyer after the point when the Buyer has agreed delivery arrangements with the Cameron House or the Seller's agents, the Buyer shall indemnify the Cameron House in full against all penalty charges, delivery charges and any other expenses incurred by the Seller as a result of cancellation.

  • Cameron House shall refund the Buyer for the price of the Goods less any penalty charges, delivery charges and any other expenses incurred  within 30 days of the date of cancellation.

  • Cameron House may cancel an order for any reason, at any time up to the Delivery Date, with no liability beyond the provision of a refund to the Buyer for the value of the Goods within 30 days of the cancellation.

  • All Goods remain the propery of Cameron House until the customer has paid in full.

Return of Goods during 'Cooling off' period

  • The Buyer may, within 7 Days from the day after the Delivery Date, provide the Cameron House with notification in writing ( Please use our contact us page) of the Buyers intent to return the Goods for a refund.

  • The Goods must be received by the Cameron House fully packed and in perfect condition within 10 days of the notification. .

  • The Buyer shall arrange and pay for the return dispatch of the Goods to Cameron House

  • Cameron House shall refund the Buyer for the price of the Goods within 30 days of the satisfactory receipt of the Goods.

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